Due to COVID19 health and safety recommendations, as a safety precaution, we have suspended all product returns or post shipment exchanges for the foreseeable future. We apologize for any inconvenience this may cause but our staff safety is of utmost importance.
It is our hope that you are completely satisfied with your purchase. Due to the nature of our products, we can only accept refunds or exchanges on unused and unopened product within 3 days of your receipt.
In the unfortunate event of a return, Buyer pays shipping on returns/exchanges unless defective.
Please follow these guidelines for successful return or exchange:
Email us at email@example.com no later than 3 days after you have taken delivery of the item (delivery dates are tracked for convenience).
The item MUST be returned in its NEW original condition – any discrepancies will immediately void the return or exchange (discrepancies include but are not limited to: cigarette smoke; perfume; or other smells, deodorant residue, or stains).
Simply rewrap the item in its original packaging and request via email a return authorization.
Additional non-returnable items:Gift cardsDownloadable software productsSome health and personal care items
For returns please mail your product with a copy of the emailed return authorization to: 3212 W. 85th St. INGLEWOOD California US 90303 in damage proof packaging. Broken bottles/packages will void your return. Once received, we will notify you via email and either issue a refund or ship your exchanged products.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.